FAQ
Questions people usually ask.
If yours isn't here, just get in touch and we'll answer it straight.
Do I need to be technical to use it?
No. We build the dashboard and automations around how you actually live, then walk you through everything before we leave. Day to day you just tap a phone or a wall tablet, or let the automations handle things on their own.
Does it still work if my internet goes down?
Yes. Home Assistant runs locally on hardware in your house, and Zigbee and Matter devices talk to each other directly. Core things like lights, heating and switches keep working without the internet. You only lose remote access from outside the house until broadband is back.
Why Home Assistant instead of Alexa or Google?
Off-the-shelf systems rely on someone else's cloud, lock you into one brand, and stop working when that service has an outage. Home Assistant runs in your home, works across brands, and keeps your data private. We can still integrate voice assistants if you want them.
Is there a subscription?
Not for the system itself. Home Assistant is local and has no licence fee. We offer optional monthly or annual support plans if you'd like us to keep things updated and on hand, but they're entirely your choice.
Will it work with devices I already have?
Usually, yes. Home Assistant supports a huge range of smart devices. Tell us what you've already got and we'll let you know what fits in and what's better swapped, before you spend anything.
Is my data private?
Yes. Everything runs on your own hardware. Camera footage, sensor data and usage history stay in your house rather than being sent off to someone else's servers.
What areas do you cover?
We're based in the UK and work across West Yorkshire and the surrounding counties, and we take on projects nationwide. If you're not sure whether you're in range, just ask.
How much does it cost?
It depends entirely on your home and what you want it to do, so we don't pretend there's a fixed price. We'll have a chat, understand what you're after, and tell you exactly what it'll cost before any work starts. No obligation.
Still have a question?
If yours isn't here, just ask. We'll answer it straight, with no sales pitch and no obligation.